Verizon sends a statement explaining the glitch in its website
The glitches in the mobile world almost every time mean a problem, but sometimes they turn out to be a really good deal. This is the case with the latest glitch on Verizon’s website that was reported in the weekend. We shared with you the good news for some customers of Verizon who have noticed the new possibility for clients with unlimited plans to upgrade their devices on discounted prices following the ordinary process.
The new option made many of us suspicious that it is a real offer. It seemed more like a glitch in the website. At this time Verizon did not comment the events. The company just fixed the problem and left the customers who have hurried up to take advantage from the deal to wonder what will happen next. Will they lose their payment plans? Will their orders for phones be canceled? Now finally we get the answers from Verizon. The carrier has sent a statement to Droid-Life revealing that the glitch on the site was caused by a “software issue.” As a result the subscribers to unlimited plans could use an option they have never been able to use.
For those that wonder what will happen with the customers who took advantage of the glitch – you have another reason to smile because the carrier will let you keep your precious unlimited plans and the new devices. We have to admit that the decision of Verizon is pretty honorable, because the glitch on the website was not customers’ fault. The company could easily just cancel the orders and apologize.
This is what the statement of Verizon reads:
“Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.
Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.
Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.”
Source: Droid-Life
